Effective 12 July 2026 · version 2026-07-12

Safety & Posting Rules

GES customer messaging is for genuine electrical-service questions, answers, photos and videos. By posting, you agree to these rules. They apply to customers, staff and anyone using a customer upload or response link.

Content that is not allowed

• Threats, violence, harassment, bullying, hate or discrimination.
• Sexual or exploitative content, especially any material involving a child.
• Fraud, scams, spam, impersonation or instructions for unlawful activity.
• Another person’s private information without a valid service reason or permission.
• Malware, unsafe files or content unrelated to the electrical service request.

Filtering and reports

Text is checked before posting. Customer photos and videos attached to an existing job are available to the authorised GES team immediately; media submitted during a separate enquiry may remain held until that workflow is completed. Staff can report content, and GES may hide or remove reported content from the messaging display, retain evidence where legally necessary, restrict a participant, or escalate serious safety concerns. These actions do not alter invoices, payments, job records or statutory safety documents.

Report and block

Staff can report a specific message or media group, report a customer separately, and block or unblock that participant. Blocking is customer-wide for that staff member, hides the conversation and prevents new direct interaction. Management can apply an audited emergency company-wide restriction when required.

Contact and response time

We normally review reports within 24 hours. For urgent danger, contact emergency services first. For a GES safety or moderation concern, email info@gormanelectrical.ie or call 01 963 6636. If messaging is blocked, these office channels remain available so a service issue is not stranded.

See also our Privacy Policy and Terms of Use.