Accessibility Statement

Gorman Electrical Services Ltd (“GES”, “we”, “us”, “our”) is committed to ensuring that our website at www.ges.ie (the “Website”) is accessible to the widest possible audience, including persons with disabilities. We endeavour to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, as published by the World Wide Web Consortium (W3C) and as recommended by the National Disability Authority (NDA) of Ireland.

We recognise our obligations under the Equal Status Acts 2000–2018, the Disability Act 2005, and Directive (EU) 2019/882 (the European Accessibility Act), and we are committed to taking reasonable steps to ensure that our digital services do not discriminate against or exclude any user.

WCAG 2.1 defines three levels of conformance: Level A, Level AA, and Level AAA. Our Website is partially conformant with WCAG 2.1 Level AA. “Partially conformant” means that some parts of the content may not fully conform to the accessibility standard.

We use reasonable efforts to ensure accessibility and are actively working to achieve and maintain full Level AA conformance across all pages and features. Accessibility is an ongoing process, and we are committed to continuous improvement.

We have implemented the following measures to support the accessibility of our Website:

• Semantic HTML — we use proper heading hierarchy (h1–h6), landmark regions, and ARIA attributes to ensure that assistive technologies can correctly interpret and navigate our content.
• Keyboard navigation — all interactive elements, including links, buttons, form controls, and navigation menus, are fully operable using a keyboard alone, without requiring a mouse or other pointing device.
• Focus management — visible, high-contrast focus indicators are provided on all interactive elements to assist keyboard and switch-device users.
• Colour contrast — text and interactive component colour combinations are designed to meet WCAG 2.1 Level AA minimum contrast ratios (4.5:1 for normal text, 3:1 for large text and UI components).
• Responsive design — the Website adapts to a range of screen sizes, orientations, and viewports, and functions across desktop, tablet, and mobile devices.
• Text resizing — content can be resized up to 200% using browser zoom functionality without loss of content or functionality (WCAG 1.4.4).
• Alternative text — meaningful alternative text is provided for all informative images. Decorative images are marked with empty alt attributes or aria-hidden to prevent unnecessary screen reader announcements.
• Form accessibility — all form fields are associated with clear, visible labels. Error messages are descriptive and programmatically associated with the relevant input fields.
• Descriptive link text — link text is written to be meaningful and understandable out of context, avoiding generic phrases.
• Skip navigation — a skip-to-content mechanism is provided to allow keyboard users to bypass repeated navigation blocks.

Despite our best efforts, some areas of the Website may not yet fully meet WCAG 2.1 Level AA standards. We have identified the following known limitations, and we are actively working to address them:

• Third-party embedded content — certain content embedded from third-party providers (e.g. Google Maps, external review platforms, payment forms) may not fully conform to WCAG 2.1 standards, as we do not control the accessibility of these services. Where possible, we provide accessible alternatives or supplementary information.
• PDF and downloadable documents — some downloadable documents may not be fully optimised for screen readers or other assistive technologies. If you require an accessible version of any document, please contact us and we will provide the information in an alternative format within a reasonable timeframe.
• Legacy content — pages, images, or media published prior to this statement may not fully conform. We are progressively reviewing and remediating older content as part of our ongoing accessibility programme.

We acknowledge these limitations and are committed to resolving them as part of our continuous improvement efforts. We prioritise remediation based on the impact to users and the technical feasibility of the required changes.

Our Website has been designed and developed to be compatible with commonly used assistive technologies, including but not limited to:

• Screen readers (e.g. VoiceOver on macOS/iOS, NVDA and JAWS on Windows, TalkBack on Android)
• Screen magnification software
• Speech recognition and voice control software
• Keyboard-only and switch-device navigation
• Browser-based accessibility extensions and user style sheets

We test our Website using a combination of automated accessibility scanning tools and manual testing with assistive technologies. However, due to the wide variety of assistive technology configurations available, we cannot guarantee compatibility with every combination of browser, operating system, and assistive technology. If you experience a specific compatibility issue, we encourage you to report it to us so we can investigate.

For the best accessible experience, we recommend using the latest stable version of a modern web browser. Our Website is designed to function with:

• Google Chrome (latest two major versions)
• Mozilla Firefox (latest two major versions)
• Apple Safari (latest two major versions)
• Microsoft Edge (latest two major versions)

Older browsers or non-standard configurations may result in a degraded experience. We recommend keeping your browser and assistive technology software up to date for the best results.

Most modern browsers and operating systems provide built-in accessibility features that you can use to customise your experience on our Website:

• Zoom and text size — use your browser's zoom function (Ctrl/Cmd + Plus/Minus) to increase or decrease the size of all content.
• High contrast and dark mode — enable high contrast mode or dark mode in your operating system or browser settings for improved readability.
• Screen readers — enable VoiceOver (macOS/iOS), TalkBack (Android), or NVDA/JAWS (Windows) to have page content read aloud.
• Keyboard navigation — use Tab to move between interactive elements, Enter or Space to activate, and Escape to close menus, dialogs, or overlays.

We welcome and actively encourage feedback on the accessibility of our Website. If you experience any difficulty accessing any part of our Website, encounter an accessibility barrier, or have suggestions for improvement, please contact us:

• Email: info@gormanelectrical.ie
• Phone: 01 963 6636
• Address: Unit 26 Canal Walk, Cherry Orchard, Park West, Co. Dublin, D12 PK16

When reporting an accessibility issue, please include the following information where possible: the page URL, a description of the issue, the browser and operating system you are using, and any assistive technology involved. This helps us to investigate and resolve the issue more effectively.

We will acknowledge receipt of your feedback within 5 working days and will endeavour to investigate and address the reported issue within a reasonable timeframe. Where an immediate fix is not feasible, we will inform you of the expected timeline and, where possible, provide an alternative means of accessing the relevant content or service.

We periodically review the accessibility of our Website to identify and address potential barriers. Our assessment approach includes:

• Automated accessibility audits using industry-standard tools.
• Manual testing of key user journeys with assistive technologies.
• Review of user feedback and reported accessibility issues.

This statement is reviewed and updated at least annually, or more frequently where material changes are made to the Website.

If you are not satisfied with our response to an accessibility concern, or if you believe we have failed to meet our accessibility obligations, you may escalate your complaint to the following bodies:

• National Disability Authority (NDA): www.nda.ie
• Irish Human Rights and Equality Commission (IHREC): www.ihrec.ie
• Workplace Relations Commission (WRC) — for complaints under the Equal Status Acts: www.workplacerelations.ie

This accessibility statement reflects our current efforts and knowledge regarding the accessibility of our Website. While we use reasonable endeavours to ensure conformance with WCAG 2.1 Level AA, we do not warrant or guarantee that the Website is or will be fully accessible at all times or in all respects. Accessibility standards and assistive technologies continue to evolve, and we will update our practices accordingly.

Nothing in this statement is intended to create any legal obligation beyond those imposed by applicable law, including the Equal Status Acts 2000–2018, the Disability Act 2005, and Directive (EU) 2019/882. Our commitment to accessibility is genuine and ongoing, and we will continue to invest in making our Website as inclusive as reasonably practicable.